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Customer Service

16 stories about Customer Service

Kfir Remez Appointed as Head of Branch Management Division in Bank Hapoalim's Retail Banking Group
10.03.25|Corporate ServiceKfir Remez has been appointed as Head of the Branch Management Division in Bank Hapoalim's Retail Banking Group. Remez, with 21 years of experience at the bank, will be responsible for 159 branches and 14 advisory centers
CommBox closes $15M round to expand secure AI customer service platform
18.11.24|CTechThe Israeli startup enables brands to engage customers across all channels from a single interface, leveraging digital engagement, business automation, conversational AI, and generative AI chatbots.
A tale of of two unicorns: The princess perspective
30.10.22|Noa GadotCustomer satisfaction is not a buzzword like AI or the Metaverse. But it is a very real thing, and if our unicorns don't learn to respect their riders they will soon go to slaughter
Tymely raises $7 million to fix “broken” eCommerce customer service
19.09.22|James SpiroThe company’s solution automates customer service capabilities using natural language processing (NLP)
Staircase.ai appoints Sivan Michaeli-Roimi as VP of Marketing
21.02.22|CTechMichaeli-Roimi will help Staircase.ai focus on its global marketing and strategic efforts in 2022
Gong valuation surges to $7.25 billion in new $250 million funding round
03.06.21|Meir OrbachThe latest round means that the conversation analytics startup has become the highest valued private tech company in the history of Israel
LinkedIn exec invests in Israel’s Loris.AI to save customer service
20.04.21|James SpiroLoris.AI has developed an AI system that helps customer agents provide effective responses, reducing antagonizing chatbots
"The pandemic has forced companies to seek out automation," LivePerson Israel GM on the Benefits of Working with Bots
06.05.20|Allon SinaiConversational Cloud company sees 18% bump in revenue as Covid-19 forces call centers to go automated, stock soars on Nasdaq and in Tel Aviv
Videotaped User Testimonies Improve Customer Service Performance, Says Manager at Airbnb
02.12.19|Elihay VidalAs big data drowns out the human element, action must be taken to add a more personal level to customer feedback in order to encourage empathy, said Raj Sivasubramanian
Customer Engagement Companies LivePerson, TTEC Partner on Customer Service Bots
06.11.19|Adi PickLivePerson develops a cloud-based system allowing companies to directly interact with customers on various channels including websites, social media, and mobile platforms
PayPal To Establish New Customer Service Center in Israel
30.05.19|Meir Orbach The local customer service center will replace the company’s current service, offered to customers through an external company in Bulgaria
Is This a Good Time to Talk? This Startup’s Algorithm Knows It Is
30.08.18|Maor Shalom SwisaTel Aviv-based OptimalQ uses artificial intelligence algorithms to establish the best instant to contact a customer according to the way they use their mobile phones
French Bank BNP Paribas to Introduce New Customer Service Automation Technologies
29.08.18|Tofi StolerBNP Paribas will implement technologies developed by Israel-based startup 7twenty in its customer service online chat system
Nice Extends Mattersight Tender Offer for the Fourth Time
25.06.18|Dror ReichThe Israeli software company announced the acquisition agreement in April, but has been held back by the American regulator again and again
Marketing Startup Yotpo Launches Customer Reviews Analysis Tool
25.03.18|Tofi StolerThe new service aggregates recurring subjects in customer reviews, detecting tone and sentiment
NICE Systems Buys Workforce Optimization Company Workflex
16.10.17|Yoav StolerWorkflex technology will be integrated with NICE's workforce optimization software

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