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Customer Engagement

12 stories about Customer Engagement

LivePerson, once worth $4.7 billion, agrees to $43 million sale to SoundHound

03.09.26|Almog Azar

The digital customer service pioneer is ending its run as an independent company after a 99% collapse in its market value. SoundHound will acquire the company and its remaining customers while gaining access to its digital voice technology.

מייסדי NOTCH - מימין יובל פלד CTO, אלול יעקבי CPO, רפאל ברושי מנכ"ל

Notch lands $30 million Series A to automate customer experience with AI agents

25.03.26|Meir Orbach

The Israeli startup targets highly regulated industries from insurance to healthcare.

Quack raises $7 million Seed round to bring proactive AI to customer support

11.09.25|CTech

With a system of AI agents, the startup aims to shift customer experience from reactive burden to growth driver.

Pandemic high to deep decline: How LivePerson’s valuation dropped from $4.7B to $60M

11.11.24|Almog Azar

Once seen as a transformative solution for customer service, LivePerson now contends with fierce competition and a shifting market landscape.

Itai Jaeger | LivePerson, Global Head of Security

04.02.20|CTech

Customer engagement company LivePerson has appointed Itai Jaeger to the role of global head of security

ועידת התחזיות 31.12.19 ברק עילם מנכ"ל נייס

Companies Have to Learn to Say No to Adventures Beyond Their Scope, Says Nice CEO

31.12.19|Orna Yefet

Barak Eilam spoke at Calcalist’s Forecasts 2020 conference held Tuesday in Tel Aviv

בניין ו משרדי ורינט verint רחוב משכית 33 הרצליה

Apax is Verint’s White Knight

05.12.19|Sophie Shulman

As part of Verint’s separation into two companies, Apax will make an initial minority investment of $200 million, followed by another $200 million infused into the customer engagement entity when the split is complete. Lack of growth and low profitability led Verint’s shareholders to push for a separation

Verint to Split Into Two Companies: Cyber and Customer Engagement

05.12.19|Micky Grunfeld

Verint has a market capitalization of $3.2 billion on Nasdaq; the company rose 6.88% in after-hours trading following the announcement

Customer Engagement Companies LivePerson, TTEC Partner on Customer Service Bots

06.11.19|Adi Pick

LivePerson develops a cloud-based system allowing companies to directly interact with customers on various channels including websites, social media, and mobile platforms

Customer Engagement Company LivePerson to Expand Israeli Operations

04.02.19|CTech

In a January interview with Calcalist, LivePerson's chief technology officer Alex Spinelli said the company is looking to add 50 additional employees to its 350 current Israeli employees

Customer Engagement Company Totango Raises $9 Million to Support Expansion

28.02.18|Lilach Baumer

The Israel and U.S.-based company helps businesses lower their churn rate by monitoring customer data

Digital Sales Software Startup Valooto Raises $3 Million

26.12.17|Amarelle Wenkert

Tel Aviv-based Valooto develops a cloud-based platform for digital sales and customer engagement