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Customer Engagement

10 stories about Customer Engagement
Quack founders

Quack raises $7 million Seed round to bring proactive AI to customer support

11.09.25|CTech
With a system of AI agents, the startup aims to shift customer experience from reactive burden to growth driver.
משרדי לייבפרסון ב רעננה

Pandemic high to deep decline: How LivePerson’s valuation dropped from $4.7B to $60M

11.11.24|Almog Azar
Once seen as a transformative solution for customer service, LivePerson now contends with fierce competition and a shifting market landscape. 
LivePerson Itai Jaeger

Itai Jaeger | LivePerson, Global Head of Security

04.02.20|CTech
Customer engagement company LivePerson has appointed Itai Jaeger to the role of global head of security
ועידת התחזיות 31.12.19 ברק עילם מנכ"ל נייס

Companies Have to Learn to Say No to Adventures Beyond Their Scope, Says Nice CEO

31.12.19|Orna Yefet
Barak Eilam spoke at Calcalist’s Forecasts 2020 conference held Tuesday in Tel Aviv
בניין ו משרדי ורינט verint רחוב משכית 33 הרצליה

Apax is Verint’s White Knight

05.12.19|Sophie Shulman
As part of Verint’s separation into two companies, Apax will make an initial minority investment of $200 million, followed by another $200 million infused into the customer engagement entity when the split is complete. Lack of growth and low profitability led Verint’s shareholders to push for a separation
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Verint to Split Into Two Companies: Cyber and Customer Engagement

05.12.19|Micky Grunfeld
Verint has a market capitalization of $3.2 billion on Nasdaq; the company rose 6.88% in after-hours trading following the announcement
אלכס ספינלי

Customer Engagement Companies LivePerson, TTEC Partner on Customer Service Bots

06.11.19|Adi Pick
LivePerson develops a cloud-based system allowing companies to directly interact with customers on various channels including websites, social media, and mobile platforms
אלכס ספינלי

Customer Engagement Company LivePerson to Expand Israeli Operations

04.02.19|CTech
In a January interview with Calcalist, LivePerson's chief technology officer Alex Spinelli said the company is looking to add 50 additional employees to its 350 current Israeli employees
גל נירפז טוטנגו

Customer Engagement Company Totango Raises $9 Million to Support Expansion

28.02.18|Lilach Baumer
The Israel and U.S.-based company helps businesses lower their churn rate by monitoring customer data
תל אביב מבט על מ למעלה

Digital Sales Software Startup Valooto Raises $3 Million

26.12.17|Amarelle Wenkert
Tel Aviv-based Valooto develops a cloud-based platform for digital sales and customer engagement