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Customer Service

14 stories about Customer Service
Dall-e generated image of princess riding a unicorn

A tale of of two unicorns: The princess perspective

30.10.22|Noa Gadot
Customer satisfaction is not a buzzword like AI or the Metaverse. But it is a very real thing, and if our unicorns don't learn to respect their riders they will soon go to slaughter
Tymely Founders

Tymely raises $7 million to fix “broken” eCommerce customer service

19.09.22|James Spiro
The company’s solution automates customer service capabilities using natural language processing (NLP)
סיון מיכאלי רוימי

Staircase.ai appoints Sivan Michaeli-Roimi as VP of Marketing

21.02.22|CTech
Michaeli-Roimi will help Staircase.ai focus on its global marketing and strategic efforts in 2022
עמית בן דב מייסד Gong

Gong valuation surges to $7.25 billion in new $250 million funding round

03.06.21|Meir Orbach
The latest round means that the conversation analytics startup has become the highest valued private tech company in the history of Israel
Loris Team

LinkedIn exec invests in Israel’s Loris.AI to save customer service

20.04.21|James Spiro
Loris.AI has developed an AI system that helps customer agents provide effective responses, reducing antagonizing chatbots
יובל מטלון מנכ"ל לייבפרסון

"The pandemic has forced companies to seek out automation," LivePerson Israel GM on the Benefits of Working with Bots

06.05.20|Allon Sinai
Conversational Cloud company sees 18% bump in revenue as Covid-19 forces call centers to go automated, stock soars on Nasdaq and in Tel Aviv
כנס שירות בעידן החדש 2019 raj sivasubramanian air bnb

Videotaped User Testimonies Improve Customer Service Performance, Says Manager at Airbnb

02.12.19|Elihay Vidal
As big data drowns out the human element, action must be taken to add a more personal level to customer feedback in order to encourage empathy, said Raj Sivasubramanian
אלכס ספינלי

Customer Engagement Companies LivePerson, TTEC Partner on Customer Service Bots

06.11.19|Adi Pick
LivePerson develops a cloud-based system allowing companies to directly interact with customers on various channels including websites, social media, and mobile platforms
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PayPal To Establish New Customer Service Center in Israel

30.05.19|Meir Orbach
The local customer service center will replace the company’s current service, offered to customers through an external company in Bulgaria
ידין האוט מייסד ומנכ"ל OptimalQ

Is This a Good Time to Talk? This Startup’s Algorithm Knows It Is

30.08.18|Maor Shalom Swisa
Tel Aviv-based OptimalQ uses artificial intelligence algorithms to establish the best instant to contact a customer according to the way they use their mobile phones
יניב כהן מנכל 7twenty

French Bank BNP Paribas to Introduce New Customer Service Automation Technologies

29.08.18|Tofi Stoler
BNP Paribas will implement technologies developed by Israel-based startup 7twenty in its customer service online chat system
ברק עילם מנכל נייס

Nice Extends Mattersight Tender Offer for the Fourth Time

25.06.18|Dror Reich
The Israeli software company announced the acquisition agreement in April, but has been held back by the American regulator again and again
משרדי yotpo ניו יורק

Marketing Startup Yotpo Launches Customer Reviews Analysis Tool

25.03.18|Tofi Stoler
The new service aggregates recurring subjects in customer reviews, detecting tone and sentiment
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NICE Systems Buys Workforce Optimization Company Workflex

16.10.17|Yoav Stoler
Workflex technology will be integrated with NICE's workforce optimization software